Management SystemSupport Service
We offer customers a flexible outsourced support service that
Friday, February 8
Friday, March 18
Friday, April 5
Access to Ticket Systems
Access to the Standard Knowledgebase
Access to Community of Practice
Terms & Conditions
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We offer a 24 hour per day customer assigned phone lines for emergencies, direct local phone call support during normal office hours, and all of these options are integrated with our electronic support desk functionality.
Our customers may call a local country number where we have resources on staff or special numbers that redirect to one of our mobile team members. The calls are answered by the first person that is available in the office or placed in a queue for another office to pick up or sent to a delegate’s cellphone before a voicemail ticket is logged.
|Chicago||+1 312 728 8639|
|Calgary||+1 604 256 7624|
|Brisbane||+61 731 844 266|
|Johannesburg||+27 11 594 3702|
|Munich||We are working on it!|
|Rio de Janeiro||We are working on it!|
|Lima||We are working on it!|
|Santiago||We are working on it!|
Please go to SMP Service Desk to log a ticket.
Please visit SMP Knowledgebase.
Our Vision for Support
We help customers take inventory of existing data sources, tools and processes to standardize between practices, harmonize data and vocabulary, and optimize tools that support its management framework. We support these management systems by documenting all requirements, solutions, and configurations, offering multi-channel communications support, and providing a knowledge base for users and sustainment teams to consult in their own time. Our goal is to become the global leader in management systems support and design services.
Vendors We Support
May combine one or more of the following elements
Cloud software solutions, on-premise, and remote infrastructure management that focus on cloud-based infrastructure platforms as well as dedicated IT infrastructure. We also offer pre-configured templates for all practices and processes that manage risk.
Standard Model offers a unique value-added service to identify, select, and manage all vendors and contractors involved in any technology program. We partner selectively with service providers around the world so that our customers have a single contact point of contact and contracts.
We offer our team of software support analysts to provide tier 2 & 3 technical support via its online helpdesk. Standard Model offers a 24/7 global support structure with highly responsive and effective defect management processes for our customers.
Business Continuity Management training in congruence with the vocabulary, principles, framework, and process outlined by the international standard ISO 22301.
Risk Management training in congruence with the vocabulary, principles, framework, and process outlined by the international standard ISO 31000:2009. In addition to risk assessment strategy training based on the IEC/ISO 31010 guidance on selecting and using the appropriate techniques to assess risk in a given context.
Information Security Management training in congruence with the vocabulary, principles, framework, and process outlined by the international standard ISO 27001.