Support - Standard Model Partners

Management System

Support Service

We offer customers a flexible outsourced support service that combine our subject matter expertise and technical capability.

Training Calendar

Friday, February 8

Enablon Risk Management vocabulary and process, and as it pertains to Enablon software solutions.

Friday, March 18

Basic Enablon configuration training for customer sustainment teams.

Friday, April 5

Advanced Enablon configuration training for customer sustainment teams.

Quick Info

New Customers

To subscribe to our Support service, please contact your local representative.

Access to Ticket Systems

For access to the Standard Service Desk, please visit Standard Service Desk

Access to the Standard Knowledgebase

Access to the knowledge base is currently restricted to active Support and Design customers only.

Access to Community of Practice

For more information about the Enblon Community of Practice, please contact your nearest Standard Model office.

Career Opportunities

For more information about career opportunities at Standard Model, please visit We Are Hiring! page.

Terms & Conditions

For more informatio about our service terms and conditions, please contact your nearest Standard Model office.

Simplified Billing & Rates

Including project coordination and transition to Enablon Cloud

Let's Coordinate

Support Solutions

We offer 24-hour hour chat support with ticketing and email support that is integrated and accessible at all times. Users are referred to a knowledgebase when articles exist, and new articles are created based on previous responses.

Please click the chat icon in the bottom left corner of the screen.

We offer a 24 hour per day customer assigned phone lines for emergencies, direct local phone call support during normal office hours, and all of these options are integrated with our electronic support desk functionality.

Our customers may call a local country number where we have resources on staff or special numbers that redirect to one of our mobile team members. The calls are answered by the first person that is available in the office or placed in a queue for another office to pick up or sent to a delegate’s cellphone before a voicemail ticket is logged.

Telephone numbers

City	Number
Chicago	+1 312 728 8639
Calgary	+1 604 256 7624
Brisbane	+61 731 844 266
Johannesburg	+27 11 594 3702
Munich	We are working on it!
Rio de Janeiro	We are working on it!
Lima	We are working on it!
Santiago	We are working on it!

Please email support@standard-model.net for assistance.

Our ticketing system is online 24 hours per day and the chat and email support are integrated into one solution.

Please go to SMP Service Desk to log a ticket.

We recently started populating our online knowledgebase with the pain points and solutions that we have accumulated over years from engaging customers.

Please visit SMP Knowledgebase.

Our Vision for Support

We help customers take inventory of existing data sources, tools and processes to standardize between practices, harmonize data and vocabulary, and optimize tools that support its management framework. We support these management systems by documenting all requirements, solutions, and configurations, offering multi-channel communications support, and providing a knowledge base for users and sustainment teams to consult in their own time. Our goal is to become the global leader in management systems support and design services.

Vendors We Support

Enablon

We support all Enablon applications and modules, including all integrations between Enablon and other systems.

Fulcrum

We support Fulcrum mobile apps, templates, and integrations with third-party management systems.

Azure

We provide support for all Azure hosted environments, including offering hosting to customers.

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Services

May combine one or more of the following elements

Cloud & Hosting Solutions

Cloud software solutions, on-premise, and remote infrastructure management that focus on cloud-based infrastructure platforms as well as dedicated IT infrastructure. We also offer pre-configured templates for all practices and processes that manage risk.

Vendor Management

Standard Model offers a unique value-added service to identify, select, and manage all vendors and contractors involved in any technology program. We partner selectively with service providers around the world so that our customers have a single contact point of contact and contracts.

24/7 Technical Support

We offer our team of software support analysts to provide tier 2 & 3 technical support via its online helpdesk. Standard Model offers a 24/7 global support structure with highly responsive and effective defect management processes for our customers.

ISO 22301 Business Continuity Training & Certifications

Business Continuity Management training in congruence with the vocabulary, principles, framework, and process outlined by the international standard ISO 22301.

ISO 31000 Risk Management Training & Certifications

Risk Management training in congruence with the vocabulary, principles, framework, and process outlined by the international standard ISO 31000:2009. In addition to risk assessment strategy training based on the IEC/ISO 31010 guidance on selecting and using the appropriate techniques to assess risk in a given context.

ISO 27001 Information Security Training & Certifications

Information Security Management training in congruence with the vocabulary, principles, framework, and process outlined by the international standard ISO 27001.